Terms and Conditions

If you order clothing from or donate clothing to “The TIN Wardrobe” you are agreeing to our terms of service in full.

Donors

When a donation of clothing is made to “The TIN Wardrobe” ownership of that clothing is transferred to us on receiving the item. You relinquish all rights, title, and interest in the donated items, and they become our property to process as we see fit.

Items are sorted, processed and listed on the website by our team. Items are not listed according to the date they were received, and not all donated items will appear on our online storefront. This is because some items will be sent to events, individuals and organisations on the discretion of the volunteers. We retain full discretion over how items are processed, listed and distributed.

Donation process and your responsibilities

You are responsible for preparing your items for collection by packing them securely for post or collection. You are responsible for making sure that donations are suitable for processing and redistribution at the time of donation, this includes cleaning and laundering any soiled garments, and ensuring they are in usable condition. Most clothing donations are received by post. The donor is responsible for paying for postage or courier costs for donations. A small selection of donations can be collected by a member of our team if the donation is large. This option is limited by volunteer availability, location and donation size.

We are not liable for donations that are damaged or lost in the post, as we have no control over what happens to packages in transit.

If you have arranged a collection that cannot be physically present and wish to leave items outside, please ensure they are protected from the weather and are safe from theft. We are not responsible for items stolen or damaged before our driver arrives.

To the fullest extent permitted by law, we exclude all liability for any indirect, consequential, or special losses or damages arising from use of our service. It is your responsibility to check all bags and pockets before donating items. We strongly advise removing any valuable, sentimental, or personal items before donation.

Right to refuse donations

We reserve the right to refuse donations in the following circumstances:

• Items do not meet our acceptable items criteria
• Items are in poor condition, dirty, damaged, or wet
• The volume of items is exceeds our storage capacity
• We believe the service is being misused for commercial purposes or waste disposal
• Items pose a health and safety risk
• You have previously misused our services
• We are unable to collect a donation at the requested time or location
• The donation offered is of items that are already over-represented in our stock
• The donation is of items we do not process and redistribute (including but not limited to, children's clothing, jewellery, used underwear)

Our team is trained to make on-the-spot assessments of donations. Their decision to refuse items is final. If a donation is refused, we are under no obligation to help you find an alternative donation point.

Acceptable Use

Our collection service is intended for clothing that will be redistributed to service uses in the TIN and wider community. You must not:

• Use our service for commercial or business purposes
• Use our service as a waste disposal or clearance service
• Present items that are un-sellable or unsuitable for resale
• Make excessive or unreasonable donation requests
• Provide false or misleading information in your booking
• Abuse, harass, or behave inappropriately toward our team.

We reserve the right to refuse service to anyone who violates these terms or who we believe is misusing our service. Repeated violations may result in permanent exclusion from using “The TIN Wardrobe” services.

Service Users

Ordering process and your responsibilities

You are responsible for ensuring the clothing that you order is the correct size and material. Product photographs are considered part of the description, and should be considered. Extreme damages are included in the listing, however due to the nature of second hand clothing, you should expect the clothing to be in a worn condition and not comparable to anything bought new.

We are not liable for orders that are damaged or lost in the post, as we have no control over what happens to packages in transit. The user is required to inform us of any extra labels of security a parcel might have to go through. Some addresses require the name on the parcel to match the legal occupier, and this should be considered when providing your details to us. We are not responsible for items stolen or damaged during transit or after delivery.

To the fullest extent permitted by law, we exclude all liability for any indirect, consequential harm caused by accessing our services or using items ordered from our store front. We provide safety booklets for any garments that might require extra vigilance from the user.

Right to refuse orders

We reserve the right to refuse orders in the following circumstances:

• Relevant information is omitted or refused by the user
• We believe the service is being misused for commercial purposes
• You are outside of our operations area (we are a UK only service)
• You have previously misused our services
• You provide an invalid or incomplete address
• You are under 13 and do not have the permission of a parent or guardian to use the service

If an order is refused, we are under no obligation to help you find an alternative service.

Acceptable Use

Our service is intended to be redistributed to service uses in the TIN and wider community. You must not:

• Use our service for commercial or business purposes
• Use our service with the explicit intent to resell items for personal profit
• Use our service while not being a member of the intended demographic (transgender, intersex and non-binary people and the wider queer community)
• Make excessive or unreasonable order requests
• Provide false or misleading information in your order
• Abuse, harass, or behave inappropriately toward our team.

We reserve the right to refuse service to anyone who violates these terms or who we believe is misusing our service. Repeated violations may result in permanent exclusion from using “The TIN Wardrobe” services.

Data Protection and Privacy

We collect and process personal information in accordance with our Privacy Policy. By using our service, you consent to our collection and use of your personal data as described in that policy.

We may record your address for a collection or it might be visible on postal donations. These addresses will not be stored.

Our team will take photographs of your donated items in order to process and list them for redistribution. By booking a collection, you consent to such photography.

Redistribution of Donations

We cannot guarantee where your donations will be sent or how they will be used. Although we endeavour to make sure that all service users follow our terms and conditions we do not accept liability if items are unintentionally distributed to an individual or organisation who are not following the acceptable terms of use, or have accessed the service through deception.

 

Intellectual Property

All content on our website, including text, graphics, logos, images, is the property of “The TIN Wardrobe” or its partners and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

Indemnification

You agree to indemnify and hold harmless “The TIN Wardrobe”, its directors, volunteers, contractors, and agents from any claims, losses, damages, liabilities, or expenses (including legal fees) arising from your breach of these terms, your violation of any law, or your violation of any rights of a third party.

Events Beyond Our Control

We shall not be liable for any failure or delay in performing our obligations under these terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, strikes, pandemics, illness or injury, or government restrictions.

Severability

If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or un-enforceability shall not affect the remainder of these terms, which shall continue in full force and effect.

Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions About These Terms

If you have any questions about these terms and conditions or need clarification on any point, please contact us before booking a collection. We are here to help and want to ensure you understand your rights and obligations when using our service.